Quoted

"They [US Airways] employed oppressive and deceptive tactics in an attempt to frustrate me and choke out my claim. And what's worse is that it normally works -- people tire of the process and eventually give up. . . . US Air needs to know that their deplorable license-to-steal attitude will not be tolerated."

  —Jesse Maiman ’10, quoted in the March 23 Yale Daily News.Maiman drew both scorn and sympathy when the Cincinnati Inquirer reported that he was suing US Airways for a million dollars over the alleged theft of an XBox 360 video game system from his checked luggage during his flight home to Cincinnati in December.